General Questions
Simply enter your personalization exactly as you’d like it to appear in the personalization box before adding your item to your cart. Please double-check spelling, capitalization, and dates, as personalized items are created using the information provided at checkout!
If you notice a mistake, please contact us as soon as possible at hello@sarahreneeart.com. We’ll do our best to accommodate changes before production begins, but we cannot guarantee changes once your order has entered production.
I love bringing special ideas to life! If your idea is simply a variation of a current design that I offer, feel free to contact me with your request. At this time, I am unable to take completely custom design orders.
Because each piece is handmade, slight variations in wood grain, engraving, acrylic color, and other natural characteristics may occur. If ordering an ornament, I will choose a ribbon to match the ornament color and style. These small differences make every keepsake unique. Many of my listings also have the option for choosing your own color combinations or font to really personalize it to your style.
Orders & Delivery
We’re currently serving our local community through pickup and delivery. Local porch pickup is free (pickup in Mckinney, Texas area) and delivery is available for select ZIP codes for a $7 flat delivery fee. If your address is in our delivery zone, local delivery will automatically appear as an option during checkout. You’ll receive an email with an order note once your order has been completed and is ready for pickup/delivery. Please see our delivery policies for more info.
Current processing times are listed on each product page and may vary depending on the season and order volume. If you need your order by a specific date, please contact us before placing your order. We’ll always do our best to help, but we cannot guarantee rush orders.
Because we offer porch pickup and local delivery, the chances of your order arriving to you damaged is very unlikely! If you think we’ve made a mistake with your order, please contact us within 7 days of receiving your order and include a photo of the item. We’ll work with you to make things right. For more information, please see our Returns & Refunds Policy.
Because our items are handmade and personalized, we do not accept returns or exchanges unless your item arrives damaged or we made a mistake with your order. Please see our Returns & Refunds Policy for complete details.