Returns & Refunds
At shopsarahrenee.com, each item is handmade and personalized just for you. Because of the custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has entered production.
Please double check all personalization details before placing your order, as names, dates, and other custom information will be created exactly as submitted.
If you notice an error in your personalization after placing your order, please contact us as soon as possible. We’ll do our best to accommodate changes before production begins, but we cannot guarantee changes once production has started.
Colors & Personalization
Please note that personalized items are created exactly as entered by the customer. We are not responsible for misspellings, incorrect dates, or other personalization errors submitted at checkout.
Please review all personalization carefully before placing your order.
Damaged Orders
If your order arrives damaged, we’re happy to help!
Please email hello@sarahreneeart.com within 7 days of delivery and include:
- Your order number
- A photo of the damaged item
- A photo of the packaging (if applicable)
Once we’ve reviewed your claim, we’ll work with you to provide an appropriate solution, which may include a replacement or refund.
Incorrect Orders
If you receive the wrong item or there is a mistake on our end, please contact us within 7 days of delivery.
Please include your order number and a photo of the item you received. We’ll make it right as quickly as possible by replacing the item at no additional cost.
Local Pickup & Local Delivery
Please inspect your order when you receive it.
If there is an issue with your order, please contact us within 7 days so we can help resolve it.
Normal Wear & Accidental Damage
Our products are thoughtfully handmade from wood and acrylic. While they are made with care, they should be handled gently and are intended to be treasured keepsakes.
We cannot replace or refund items that are damaged due to:
- Normal wear and tear
- Drops, impacts, or accidental breakage
- Improper handling or storage
- Misuse after delivery
If something unexpected happens shortly after you receive your order, please don’t hesitate to reach out. While we can’t guarantee a replacement in every situation, we genuinely want you to love your purchase and will do our best to find a fair solution whenever possible.
Sale & Clearance Items
All sale and clearance items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.
Product Variations
Each piece is handmade, making every item one of a kind. Natural wood grain, engraving depth, acrylic color variations, and slight differences in color due to screen settings are all part of the beauty of handmade products and are not considered defects.
Shipping
If shipping is available, customers are responsible for providing a complete and accurate shipping address at checkout.
Sarah Renee Art is not responsible for shipping delays caused by the carrier. If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We’ll gladly work with you to determine the best solution.
We Want You to Love Your Keepsake
If you have any questions before or after placing your order, please don’t hesitate to reach out. We’re always happy to help!
Email: hello@sarahreneeart.com or fill out our contact form